Last updated: May 2026
Care Tech Solutions (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa, the EU General Data Protection Regulation (GDPR), and other applicable data protection laws.
1. Who We Are
Care Tech Solutions
95 Johannesburg Road, 2192
Lyndhurst, Gauteng, South Africa
Email: info@care-techs.com
Phone: +27 80 078 0007
2. Information We Collect
We may collect the following personal information when you interact with our website:
- Name and surname
- Email address
- Phone number
- Company name and job title (if provided)
- IP address and browser information
- Information you submit via contact or enquiry forms
- Information related to product or service enquiries
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries submitted via our contact forms
- Provide quotes, product information, and technical support
- Manage business relationships with customers, partners, and suppliers
- Improve our website and services
- Send relevant business communications where you have consented
- Comply with legal, regulatory, and quality management obligations (including ISO 13485 and ISO 9001 requirements)
4. Lawful Basis for Processing
We process personal information on one or more of the following lawful bases:
- Consent — you have given clear consent for us to process your data
- Contract — processing is necessary for a contract with you
- Legal obligation — processing is necessary to comply with the law
- Legitimate interests — processing is necessary for our legitimate business interests
5. Sharing Your Information
We do not sell personal information. We may share information with:
- Our authorised distributors and principal manufacturers (e.g., GE Healthcare, Philips, Siemens, Elekta, Intuitive Surgical, Dräger) when required to fulfil your enquiry
- Service providers (hosting, email, analytics) bound by confidentiality obligations
- Regulatory authorities, where legally required
6. International Data Transfers
Care Tech Solutions operates in 15+ countries. Personal information may be transferred between our offices in South Africa, the United Kingdom, United States, United Arab Emirates, Kenya, and other locations. We ensure appropriate safeguards are in place for such transfers.
7. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 5 years for business records, longer for regulatory compliance documents).
8. Your Rights
Under POPIA and GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal exceptions)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at info@care-techs.com.
9. Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Our systems are aligned with ISO 13485:2016 and ISO 9001:2015 quality management standards.
10. Cookies
Our website uses cookies. For details, see our Cookie Policy.
11. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date.
13. Contact Us
For any privacy-related questions or to exercise your rights, please contact:
Information Officer
Care Tech Solutions
Email: info@care-techs.com
Phone: +27 80 078 0007
